Thank you for choosing us as your dental care provider. We are committed to protecting our patients’ personal information in a responsible and professional manner.
Personal information
In order to properly serve you, we must gather personal information. This information helps us open and update your dental file, to invoice patients for services provided, to process credit card payments, or to collect unpaid accounts. It is also necessary to process insurance claims and third-party health benefits. Lastly, we use it to send appointment reminders as well as information about our dental practice.
Financial Policy
Payment for services rendered are due the day the services have been performed, unless arrangements have been made in advance. If you have dental insurance, we are happy to invoice your insurance company directly on your behalf. In order to provide this service, we ask that a credit card be left on file. Should there be a balance left after your dental insurance has paid their portion, we will send a statement with the balance, and if it is not paid within 30 days, we will charge the credit card on file. Any deductibles or co-payments are due at the time of service. Any portion not paid by your insurance company is your responsibility.
Insurance Policy
We are happy to provide direct billing to insurance companies for our patients. Please keep in mind that your insurance benefits are a contract between you and your insurance provider, and we are not a party to that contract. Due to the Canadian Personal Privacy Act, we are unable to access any specific information from your insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We understand that many patients would like to know their insurance coverage prior to consenting to recommended treatment and are happy to provide pre-determinations when possible. Please understand that these are only estimates and are not a guarantee of insurance payment.
Appointment Reminders
As a courtesy, we send out reminder emails 1 week prior to a booked appointment, and if unconfirmed, we will send a text message 3 days prior. If the appointment remains unconfirmed, we will call you 1-2 days prior to your appointment. We require an email address and mobile phone number in order to send the reminders. Although we make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment. Due to a continuous high demand in prime appointment times, we require a minimum of 24 hours’ notice should you need to reschedule or cancel an appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the dentist or hygienist have reserved specifically for you. In any case where insufficient notice is given a $50.00 missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.
Medical Information
We collect medical and dental information in order to ensure that we are able to properly treat you as a patient. We may share that information with dental or medical professionals in situations where we are referring you, with your consent, for specialized treatment. Our dental software, ClearDent is one of only two HIIPAA compliant dental software packages available in Canada (as of 2015).
Our Mission
At Dynamic Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of overall oral health.
Dentists are regulated by the Alberta Dental Association and College which may inspect our records and interview our team members as part of its regulatory activities in the public interest. Thank you for understanding our financial/privacy policy. Please let us know if you have questions or concerns.
Permit for Treatment
I consent to the performing of the dental and oral surgical procedures agreed to be necessary and advisable, including the use of local anesthetic as indicated and I will assume the responsibility for fees associated with those procedures.
I, the undersigned, certify that I have provided an accurate and complete personal and medical-dental history and have not knowingly omitted any information. I consent to the collection, use or disclosure of personal information as required for my own or my dependents dental care, as stated above.
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